Going Above and Beyond for Our Members

Going Above and Beyond for Our Members

As a dedicated Community Care Member for nearly four years, Milly Rivera is used to helping U.S. LawShield® members with their membership questions. But one interaction stands out more than the rest – an elderly couple who drove over an hour to discuss their current self-defense coverage plan in person.

While most members call in, this couple wanted face-to-face customer service to be sure they truly understood the new plans available to them.

When thinking back on her interaction with them, Milly said, “It was exactly what I’ve been doing on the phone – educating members – but I was able to see their expressions, see they were understanding, and answer any questions they had. It was all-around just a good feeling.”

I was able to educate them on the new plans we offer, and sure enough, they decided to upgrade.

And in terms of the couple’s membership, “I was able to educate them on the new plans we offer, and sure enough, they decided to upgrade. [The husband] requested a paper policy, which isn’t available immediately, so I provided a general policy and scheduled a follow-up to send him the actual policy.”

Milly was able to identify the right coverage for each of them as the Navigate Plan with Civil Liability Coverage and EmergencyShield™. Her experience is evidence of the power of personal connection and dedicated service, as well as the importance of listening, offering knowledgeable assistance, and going the extra mile for members – especially if they take the day to drive to the office.

More Member Stories

  • Florida

    Stepping in to protect restaurant patrons wasn’t even a question for Drew. Neither was who he would turn to afterwards to legally protect him.

  • Ohio

    Displaying her weapon to protect her family left Aaliyah feeling scared for her future. U.S. LawShield was there for her at every step.

  • C3 Team

    Team members like Milly are a great example of the knowledge and service we give to ensure every member is taken care of.