What Do I Gain by
Joining U.S. LawShield®?
What Do I Gain by Joining U.S. LawShield®?
Learn how our nearly 1 million members protect themselves, their families, and their futures as members of U.S. LawShield.
Learn how our nearly 1 million members protect themselves, their families, and their futures as members of U.S. LawShield.
24/7/365 Access to Attorney-Answered Emergency Hotline
24/7/365 Access to Attorney-Answered Emergency Hotline
You could find yourself entangled in a legal situation at any time, day or night. Being able to pick up the phone and reach a local attorney who can guide you through the critical next steps is crucial. Emergency access to counsel protects livelihoods from fallout.
You could find yourself entangled in a legal situation at any time, day or night. Being able to pick up the phone and reach a local attorney who can guide you through the critical next steps is pivotal. Emergency access to counsel protects livelihoods from fallout.
Quality Legal Representation for Our Members
Quality Legal Representation for Our Members
Our plans grant you access to a network of experienced Independent Program Attorneys (IPAs). We handpick best-in-class lawyers in the local communities we serve to ensure our members have the quality legal representation they need.
Our plans grant you access to a network of experienced Independent Program Attorneys (IPAs). We handpick best-in-class lawyers in the local communities we serve to ensure our members have the quality legal representation they need.
Membership Opens the Door to Education, Preparedness, and Protection.
No matter which plan you choose, becoming a member unlocks peace of mind. It’s our responsibility to help you better protect yourself long before an incident occurs with real-world education and preparation on what to do and what not to do in the heat of the moment.
Membership Opens the Door to Education, Preparedness, and Protection.
No matter which plan you choose, becoming a member unlocks peace of mind. It’s our responsibility to help you better protect yourself long before an incident occurs with real-world education and preparation on what to do and what not to do in the heat of the moment.
Customer Service Stories
Customer Service Stories
Jenna Patterson
An elderly woman called to cancel her husband's membership after his passing. It's always tough to handle such calls, but I wanted to assist her. We canceled the account and backdated the refund to the day of his passing, and her tears of gratitude moved me. She was deeply appreciative of the refund. By the end of our conversation and learning about U.S. LawShield, she decided to become a member herself, finding comfort in having protection as she navigates life on her own.
Mikayla Howard
While helping a member with a portal access issue, he revealed that he had referred a friend to become a U.S. LawShield member who later tragically committed suicide while intoxicated. I expressed my condolences and shared a similar experience, and the member thanked me for connecting with him, making a meaningful impact on both of us.
Jessie Oliver
A longtime Texas member was considering canceling his membership upon moving to Idaho. He felt disconnected due to the distance from attorneys and fewer local events. I recognized his concerns and took an unconventional step, reaching out to the Independent Program Attorneys who reassured him of continued support. His appreciation for our extra effort led him to renew his membership, highlighting the value of flexibility for cherished long-term members.
Kellie Howard
A woman called to make a payment on her husband's account. Initially uninterested in the plan, she changed her mind after learning about its benefits. I suggested she become a secondary member on her husband’s account but she declined. However, she inquired about a separate plan, insisting on different payment details to keep it private. We agreed to have her sister assist with the payment on autopay and helped her feel safe about her privacy. This experience made me realize the significant impact we can have on our members' lives.
Rick Foster
In the supervisor queue, I took a call from an upset member regarding a missing member card. Despite apologizing, the member wanted a solution, not an apology. This experience taught me that actions speak louder than apologies. A few weeks later, after resolving the issue, the member was much happier, reinforcing the importance of following through on commitments.
